Refund Policy

Return and Replacement Procedure

What We Will Do Together

Step 1:
Please submit a return or replacement request within 7 days of delivery for any incorrect, expired, or damaged products. For damaged or missing items, requests must be raised within 2 days of delivery.

Requests can be submitted via the online return form on our website or through our customer support chat, including your order and contact details.

Step 2:
Our team will review your request within 2 working days.

Step 3:
Upon approval, we will coordinate with our courier partner to arrange pickup of the product(s) from your location.

Step 4:
If pickup service is unavailable in your area, you will be required to dispatch the product(s) to us via a reliable courier service. Shipping charges incurred will be reimbursed as Store credits after receipt of the items.

Step 5:
Once the returned product(s) are received and inspected at our warehouse, we will proceed with either a replacement or refund, subject to stock availability.

Step 6:
Replacements or exchanges will be dispatched and delivered within 7 to 10 business days following product verification.

Eligibility Criteria for Returns and Replacements

• Products received are incorrect or do not match the order

• Products or packaging are damaged, including signs of tampering

• Order is incomplete or items are missing

Non-Eligibility for Returns and Replacements

• Products that have been opened, used, or altered

• Items missing original packaging such as cartons and labels

• Requests submitted beyond 7 days from the delivery date

• Damaged or missing product claims reported after 2 days from delivery

Returns Processing

• Upon approval, product pickup will be arranged within 5 to 7 business days.

• Returned products undergo quality inspection at our warehouse.

• Refunds or replacements are processed only after successful verification.

Order Cancellation

• Orders may be canceled via the Cancel button on the order details page in your account, provided the order status is not yet marked as Ready to Ship.

• Please provide a reason for cancellation when submitting your request.

Refund Policy and Timeline

• For prepaid orders, refunds will be credited to the original payment method within 7 business days following product approval.

• For Cash on Delivery (COD) orders, refunds will be credited via bank transfer upon receipt of your bank details, typically within 7 business days post approval.

Please note that the complete return and refund process generally takes up to 2 weeks from the date of product pickup.

Partial Order Returns

Partial returns are accepted for eligible products within 7 days of delivery.

Contact Information

AETERNUM BUILDCO PRIVATE LIMITED
Address : Ground Floor, Shop No. G-6, Mirani Nagar CHS, Ganesh Purushottam Pai Road, Opposite Sarvodaya Society, Kopri, Thane, Maharashtra – 400603
Email: support@trendico.in
Phone: +91-7304544591